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  THE OMEGA PROGRAM ACADEMY TRAINING VIDEO ACADEMY PROFESSIONAL SERVICES
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The OMEGA Program is a personalised expert program designed to empower customers to achieve and maintain higher monitoring performance with their systems.

The OMEGA program is based around integrated modules for Automated Software Services, Recurring Events and a Dedicated Personal Expert, this to guarantee optimum system performance with superior continuity of knowledge, for engineering staff.

General support is both passive and reactive. OMEGA is also proactive with well defined deliverables, active interaction and follow up with the customer. The OMEGA Program includes 3 main modules:

Dedicated Personal Expert Engineer
Automated Software Services
Recurring Events



Initial tune up on existing systems and a validation check on new systems in
cooperation with local engineers
Introductory WebEx to introduce your dedicated expert to your particular setup
Priority support day to day, hour to hour basis
Response time Guarantee on critical issues
Local Lab Staging Area with free access to software at your premises
Written report with summaries and recommendations as part of premises visits or
via VPN access to system
Expert engineer can also be enrolled to carry out consultancy work at reasonable rates
  MORE DETAILS>



Automated daily Backups of critical configurations on the VBC and probes
VBC Graphics Option free of charge including initial configuration WebEx session
Access to secure MAPS service for geographic visualisation of monitoring equipment
Access to personally tailored dashboard and well-developed FAQ,
training videos and all manuals
Access to dedicated data gathering, data manipulation and fault finding tools
Actively maintained system serial numbered Equipment list
Gather automated system health reports with system health widget
  MORE DETAILS >


Annual workshop and system review on-site included, with dedicated
Bridge Technologies engineer and sales partner
Annual system walkthrough with feedback and recommendations as part of workshop
Presentation of product news, roadmap Opportunity to be combined with
product training modules
Personal or departmental WebEx on main software and product releases
  MORE DETAILS >






DEDICATED PERSONAL EXPERT ENGINEER

PRIORITIZED AND DIRECT ACCESS

You get prioritized and direct access to a dedicated Bridge Technologies expert. Together you ensure monitoring is deployed in the most efficient manner throughout your organisation and is used to the most during daily operations. The Bridge Technologies expert acts as your day to day technical sparring partner, with deep product knowledge but also overall system knowledge.

GUARANTEED RESPONSE TIME ON CRITICAL ISSUES
A guarantee is given on response time for critical issues with a well-defined issues escalation model directly towards Bridge Technologies. Priority is given to you as an OMEGA Program participant.

WEBEX INFORMATION PACKAGES
Unprecedented technical training & support is offered using modern internet-based tools such as Webex, Skype, Teamviewer, VPN as well as online chat and telephone. Initially an introductory Webex is scheduled to go through important and relevant topics in order to understand your system and needs. Further Webex's will be initiated in conjunction with important events such as main software and product releases or upcoming tradeshows.

LOCAL LAB STAGING AREA
Bridge Technologies offers main software releases on all product once a year typically at the beginning of each year. Patches for bugfixes and minor features are offered throughout the year. Your dedicated expert engineer is instrumental in assisting you set up a monitoring staging area system within your facilities. By this is meant a mini-system consisting of all the important aspects of the main system.
The staging system is used to test out new software, without risking downtime on your main system. As an OMEGA participant you gain access to any software product needed to build up this staging area system, at no additional cost.

REGULAR PREVENTATIVE MAINTENANCE CHECKS
Preventative maintenance checks are carried out at least once a year, either as part of the onsite visits, or separate using VPN access. Your Bridge Technologies expert engineer gathers system health reports from your system, and provides a written report to you with recommendations and highlights.



AUTOMATED SOFTWARE SERVICES

ACCESS TO MAPS SERVICE
Bridge Technologies offers an online map server for plotting the location of various monitoring equipment onto a map for geographic visualisation of fault locations. As an OMEGA participant you get free access to this map server.

AUTOMATED DAILY BACKUPS
The system is configured in a way to perform daily backups of critical configuration data on the
VBC and the probes. The backed up configuration data can then be mirrored out from the VBC
server.

VBC GRAPHICS OPTION WITH CONFIGURATION
The VBC Graphics Option is a product that offers system drawing visualisation of your system. As an OMEGA member you are given this option, at no cost, together with a Webex session, where you together build up an initial Visio-based drawing showing your monitoring probes with dynamic alarms.

FAQ REPOSITORY
The OMEGA participant gains access to an online dedicated dashboard web site with a well-
developed FAQ, training videos on important topics, links to all software and users manuals as well as other relevant product information. As part of the OMEGA web site a number of data gathering and fault finding power tools are made available. These are tools normally not made available to the regular user.

ACCESS TO TRAINING VIDEOS AND USERS MANUALS
The OMEGA participant gains full access to all Academy training videos and users manuals on all products. This rich set of information touches on all aspects of signal monitoring and is invaluable in a self-study format.

SUPPORT TICKETING SYSTEM PRIORITY
Priority access is given to OMEGA participants in the BRIDGE Technologies support ticketing system.

AUTOMATICALLY ASSEMBLED EQUIPMENT LISTS
An equipment list is automatically built up for all Bridge Technologies equipment showing serial numbers, active licenses, software versions and hardware revisions for documentation and tracking purposes.

AUTOMATICALLY ASSEMBLED SYSTEM HEALTH REPORTS
An automatically generated system health report showing disk usage, CPU usage and other performance parameters, is generated at regular intervals and made available.





RECURRING EVENTS

ANNUAL WORKSHOP ON-SITE WITH SYSTEM WALK-THROUGH
At least one meeting per year, at your operational location is agreed upon and carried out at suitable times, at no extra cost. Participants are your Bridge Technologies personal expert engineer and your local sales partner as well as other Bridge Technologies personnel as needed.

This is an opportunity for you to go through your system and provide feedback, discuss commercial terms with your partner, receive presentations on product news and roadmap. The meetings also offer an excellent opportunity to be combined with training courses given to new personnel in your organisation. Bridge Technologies offers a range of training modules for this purpose at discounted rates to OMEGA members.

PERSONAL OR DEPARTMENTAL WEBEX
In conjunction with main software releases or major product news events the OMEGA participant is
offered a personal or departmental-wide walk-through.

News PRODUCT ORDERING CODE
OMEGA-PREMIUM Full access to all three modules (Dedicated Personal Expert Engineer,
automated software services, recurring events)




NEWS
20.09.16
Bridge Technologies VB440-V Virtual Probe Wins IABM Award for Test, Quality Control & Monitoring
Bridge Technologies today announced that its innovative VB440-V virtual probe was chosen by the judges as the winner of the 2016 IABM Design & Innovation Awards in the “Test, Quality Control & Monitoring” category.
19.09.16
Bridge Technologies Remote Data Wall “Highly Commended” by CSI Judges
Bridge Technologies today announced that its innovative Remote Data Wall was ‘Highly Commended’ by the judges in the ‘Best monitoring or network management solution’ category of the CSI Awards at a presentation at IBC on 9 September.
07.09.16
Bridge Technologies Addresses New Classes Of User With Uniquely Portable Probe for Monitoring and Managing IP Networks
At IBC 2016, Bridge Technologies launched NOMAD, a unique, innovative and affordable tool for anyone tasked with managing, supporting and optimising IP networks and hybrid networks with RF signals.
30.08.16
Remote Data Wall (RDW) Receives IBC 2016 Innovation Award from Broadcast Beat
Remote Data Wall enables users with no special skills to create displays, extending over multiple screens in a videowall format, that deliver graphical representations of a broad range of data, significantly easing the monitoring, analysis and troubleshooting of media networks.
22.08.16
Industry’s First Dual 40 Gigabit Probe for Monitoring High Density IP Networks
Bridge Technologies today announced the VB440-V dual 40 Gigabit Ethernet virtual probe, which monitors high density IP media traffic in core broadcasting networks, production studios, outside broadcast and master control centers, enabling users to quickly rectify problems and maximise Quality of Service (QoS).

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