Lyse Tele further improves customer satisfaction by deploying the VideoBridge monitoring solution
Lyse Tele, a subsidiary of LyseEnergi, is with its Altibox™ service considered to be among the very first broadband service providers in Europe to offer High-Speed Internet, digital TV and telephone services to residential homes over fiber optic cable.
Lyse Tele today has over 150.000 subscribers either connected directly or connected through their highly successful broadband program. With the current growth rate, Lyse Tele will pass 200.000 customers in 2008. The LyseTele solution is considered to be one of the most advanced Triple Play solutions commercially deployed in Europe.
The situation The global trend among most telecom and utility companies today is to migrate towards a common infrastructure capable of carrying many services. Of particular interest is the carriage of IP based voice, video and data in triple-play service offerings over fiber, cable or xDSL type infrastructures. With continuous monitoring of all important handover and network key POPs, fast growth can be easily accomplished with full confidence in service delivery.
Key Challenges The demands to service quality and stability becomes extremely high in any single network used to carry a multitude of services such as video, data and voice. This is so firstly because potential faults can affect more than one service at a time. Secondly, because of the amount of money flowing through the network. Each customer is likely to subscribe to services in the order of 100 Euro per month. This inherently raises expectations and lower customer tolerance for quality-affecting issues.
Solution: VideoBridge monitoring concept "The VideoBridge series is simply the right products to the right price and at the right time".
Jarle Johnsen, Lyse Tele.
Lyse Tele have currently deployed both the VideoBridge VB100 and the VB200 rack-mount IP-Probes at the output of their video head-end as well as at the handover points to their partners. Portable VB10 and VB20 IP-Probes are used by service technicians when making house calls or when investigating problems elsewhere in the network. A centrally placed server application (VBC) is responsible for continuously gathering statistics from deployed IP-Probes as well as interfacing to overlying Network Monitoring Systems for alarm reporting and notification.
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